Group 115
Calculate your savings
0800 999 1454

Personal Data Protection Policy

At Solar4Good, we respect and protect the privacy of our customers, partners, and employees. This Personal Data Protection Policy outlines how we collect, use, disclose, and safeguard personal data in compliance with data protection laws such as the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

Purpose

The purpose of this policy is to explain how Solar4Good processes personal data to ensure that we manage and protect this data responsibly and securely. This policy applies to all personal data collected through our website, services, and other interactions with customers and partners.

What Personal Data We Collect

We collect personal data from our customers and potential leads, which may include;

  • Contact Information: Name, address, email address, phone number.
  • Identification Details: Energy meter numbers, and unique identifiers related to your property.
  • Financial Information: Billing and payment details.
  • Energy Usage Data: Information related to your energy consumption and system performance.
  • Technical Information: IP addresses, browser types, and other technical details when you interact with our website.

How We Collect Personal Data

We collect personal data in the following ways:

  • Direct Interactions: When you contact us via our website, phone, or email, or when you fill out a form (e.g., to request a quote).
  • Automated Technologies: When you interact with our website, we may automatically collect data through cookies and other tracking technologies.
  • Third Parties: We may receive personal data from third-party lead generation services, partners, and social media platforms.

How We Use Personal Data

We use personal data for the following purposes:

  • To Provide Services: To install solar panels, offer support, and provide relevant services.
  • To Communicate: To send important notifications, including system updates, billing information, and service-related communications.
  • For Marketing Purposes: To send promotional materials, newsletters, and special offers, provided you have given consent.
  • To Improve Our Services: To analyze customer data and feedback in order to enhance our offerings and service delivery.
  • For Legal Compliance: To comply with legal and regulatory requirements.

 

Sharing and Disclosure of Personal Data

We do not sell or rent personal data to third parties. However, we may share personal data in the following circumstances:

  • With Service Providers: We may share data with trusted third-party service providers who assist in operating our business, such as installers, payment processors, and marketing platforms. These third parties are required to adhere to our data protection policies.
  • For Legal Reasons: If required by law, or in the event of a legal dispute, we may disclose personal data to legal authorities or government bodies.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the new entity under the same terms outlined in this policy.

Security of Personal Data

We are committed to protecting personal data through appropriate technical and organizational measures. This includes:

  • Data Encryption: All personal data is encrypted in transit and at rest.
  • Access Control: Personal data is only accessible to authorized personnel who require it for their role.
  • Monitoring and Audits: We conduct regular security audits and monitoring to prevent unauthorized access, loss, or misuse of personal data.

Data Retention

We will retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the data is no longer needed, we will securely delete or anonymize it.

Your Rights Regarding Personal Data

As a customer or individual interacting with Solar4Good, you have the following rights:

  • Right to Access: You have the right to request access to the personal data we hold about you.
  • Right to Rectification: You have the right to correct inaccurate or incomplete personal data.
  • Right to Erasure: You have the right to request the deletion of your personal data, subject to legal or contractual obligations.
  • Right to Restrict Processing: You can request the restriction of processing your personal data in certain circumstances.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and request its transfer to another service provider.
  • Right to Withdraw Consent: If we rely on your consent to process personal data, you can withdraw that consent at any time.
  • Right to Object: You can object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.

To exercise any of these rights, please contact us at:

Email: [email protected]
Phone: +44 7441 360234

We will respond to your request in accordance with applicable laws and within the required timeframe.

Use of Cookies

Our website uses cookies to enhance user experience, analyze site traffic, and assist with marketing efforts. You can control the use of cookies through your browser settings. For more information, please refer to our Cookie Policy

Changes to this Policy

Solar4Good reserves the right to modify this Personal Data Protection Policy at any time. Changes will be posted on our website, and we encourage you to review this policy periodically.

Contact Information

If you have any questions or concerns regarding our Personal Data Protection Policy, or if you wish to file a complaint, please contact our Data Protection Officer at:
Email: [email protected]
Phone: +44 7441 360234

This policy was last updated on 15 July 2024.